SARAO is Recruiting an IT Officer

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The South African Radio Astronomy Observatory (SARAO) is recruiting an IT officer on a permanent contract. The successful candidate will support IT services to SKAO staff Engineering Operations Centre (EOC) in South Africa and beyond.

Key Responsibilities
  • Provide technical support to stakeholders by identifying and resolving hardware and/or software issues and troubleshooting and patching systems.
  • Monitoring network activity and identifying performance issues that may need to be addressed.
  • Install, configure and troubleshoot computer hardware and software.
  • Conduct root cause analysis and resolution management of technical issues.
  • Identify and define desktop system security requirements and provide recommendations to the team for implementation.
  • Actively respond to support requests.
  • Responsible for the overall management desktop vulnerability solution at the SKAO.
  • Server administration for non-critical systems, including patch management.
  • Print server management.
  • Domain user account management.
  • Administration of the organisational service desk tool.
  • Documentation of standard operating procedures within the IT Service and Operations team.
  • Provide input into the design of security strategies, implementation, and monitoring of security measures for the proactive protection of desktop computer systems, networks, and information.
  • Update existing security standard operating procedures and protocols for the desktop security environment.
  • Configure and troubleshoot security infrastructure.
  • Develop technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks.
  • Manage the SKAO vulnerability management software to protect desktop computers against virus and malware threats.
Key Requirements 
Qualifications 
  • National Diploma (NQF6) in Computer Science / Information Systems / Information Technology or equivalent with four years plus relevant experience; or
  •  Certificate Training (A+ and N+) with six years plus relevant experience.
Experience 
  • Technical experience, thereby being able to provide direct IT support when required. Experienced in the administration of local area wired and wireless networks.
  • Knowledge and experience in IT service provision.
  • Experience in asset lifecycle management and software asset management.
  • Experience in managing resources and prioritisation.
  • A flexible team player who is adaptable to change.
  • Strong communication skills with internal stakeholders.
  • Able and willing to occasionally work outside regular working hours to meet service needs.
  • Experience with Layer 3 configuration (Cisco or similar).
  • Experience with firewall/VPN support (Cisco or similar).
  • Experience with Microsoft, Apple and Google computing devices, mobile device technologies, and device management systems.
  • Experience with Microsoft Exchange and Microsoft Online services like O365.
  • Experience Cloud products such as Dropbox and Atlassian products or similar.
Knowledge
  • Knowledge and background with IT Service Management disciplines and Frameworks such as ITIL/Cobit and Change Management Risk management and IT policies (DRP/Security).
  • Dell Hardware (Certification would be advantageous).
  • Infrastructure Design.
  • Supply Chain Management.
  • Cyber Security (Mimecast or similar).
  • ICT Capex and OPEX.
  • Server Administration.
  • Vmware.
  • Cisco CCNA is advantageous.
  • MCSE.
  • Mimecast.
Additional Notes 
  • Strong critical thinking and decision-making skills;
  • Capacity to assess, learn and adopt new IT technologies;
  • Strong interpersonal and communication skills for managing teams and internal and external stakeholders; and
  • Personal integrity in handling sensitive and personal data.
How to apply

Applicants should submit a Comprehensive CV here by 4 April 2023. The application should include a letter of motivation and three referees’ names and contact details.

 

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