SARAO is Recruiting a Software Site Support Engineer

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The South African Radio Astronomy Observatory (SARAO) is recruiting a  Software Site Support Engineer on a permanent contract. The successful candidate will support the telescopes’ engineering, deployment and commissioning activities in Karoo, Capetown.

Key Responsibilities
  • Investigating support issues reported on site.
  • Coordinating tests, fault finding and tracking down of cross-subsystem issues.
  • Supporting user requests for data and trend analysis.
  • Fixing minor bugs in the deployed software where possible.
  • Engaging with different subsystems to identify problems, perform system integration tests, and support commissioning tests on site.
  • Deploying and maintaining development infrastructure.
  • Deploying software subsystems on production systems and managing/monitoring site deployments.
  • Documentation and project management input as required.
  •  Site visits as required.
  • Training of operators and commissioners on the software subsystems.
  • Lab integration tests of subcontractor deliverables with the software systems; feedback/inputs to subcontractors.
  • Assist in developing and performing integration tests to examine the whole software subsystems on lab machines before deploying to karoo systems.
  • Configure, install and help troubleshoot operating system software and server hardware.
  • Configure and manage subsystem networks.
  • Monitor and maintain the performance of servers.
Key Requirements 
Qualifications 
  •  N.D (Comp Sci) with 6+ years; OR
  •  B.Tech/B.Sc (Comp Sci) with 5+ years; OR
  • B.Eng/B.Sc Hons (Comp Sci) with 4+ years; OR
  • M.Eng/M.Sc (Comp Sci) with 2+ years; OR
  • Engineering (with a software focus) or related field.
Experience 
  •  Testing, deployment, commissioning, release and support of large-scale projects.
  • Test-driven development and integration testing techniques, methodologies and frameworks and supporting systems.
  • Quality assurance processes and software development processes.
Knowledge
  • Modern software collaboration tools include Github, Containers, Google Drive, JIRA etc.
  • Knowledge of continuous integration, testing and deployment techniques and tools.
  • Knowledge of the Linux operating systems and networking.
  • Knowledge of the Python programming language is beneficial.
Additional Notes 
  • The applicant should have the following skills, abilities, and competencies:
  • Work independently and be a good team player;
  • Participate and thrive in a collaborative environment;
  • Strong English oral and written communication;
  • Troubleshoot issues methodically;
  • Keen attention to detail;
  • Good knowledge of and experience in software testing and quality assurance;
  • Some experience in Python and software development;
  • Some experience with operating systems (Linux, OS X, Windows) and networking;
  • Excellent and proven fault-finding skills;
  • Good oral and written communication skills;
  • Self-motivated and able to work independently;
  • Keen interest in engineering and how systems work;
  • Good attention to detail;
  • Wanting to learn more and expand knowledge; and 
  • Team player and ability to thrive in a collaborative environment.
How to apply

Applicants should submit a Comprehensive CV here by 30 March 2023. The application should include a letter of motivation and three referees’ names and contact details.

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